Frequent Asked Questions

Bookings & Appointments

How do I book an appointment?

You can book an appointment via our online booking system, Instagram page, or by contacting us directly. We recommend booking in advance to secure your preferred time.

Do I need to pay a deposit?

Yes, a 30% deposit is required for all services to secure your booking. This will be deducted from your final appointment cost.

Can I walk in without an appointment?

We operate mainly by appointment only to ensure each client receives dedicated time and attention. Walk-ins may be accepted depending on availability.

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Cancellations & Rescheduling

What is your cancellation policy?

We require at least 48 hours’ notice for cancellations or rescheduling. Late cancellations or no-shows may result in a loss of deposit or a cancellation fee.

Can I reschedule my appointment?

Yes, you can reschedule your appointment with 48 hours' notice, subject to availability.

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Treatments & Services

What services do you offer?

QueenSt Beauty offers a range of professional beauty treatments including advanced facials, microneedling treatments, brows design, cosmetic tattooing, lashes, hair spa and professional makeup services tailored to individual skin needs.

How do I know which treatment is right for me?

We recommend booking a consultation so we can assess your skin and recommend the most suitable treatment plan for your concerns and goals.

Are treatments suitable for sensitive skin?

Yes, we customize treatments based on your skin type and sensitivity. Please inform us of any skin conditions or allergies prior to your appointment.

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Skin & Results

How many treatments will I need to see results?

Results vary depending on the treatment and your skin condition. Some clients notice improvements after one session, while others require a course of treatments for best results.

Is there any downtime after treatments?

Some treatments may involve mild redness or sensitivity. We will always inform you of expected downtime and aftercare instructions.

Do you provide aftercare advice?

Yes, we provide full aftercare instructions after every treatment to ensure optimal results and skin recovery.

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Pricing & Payments

How much do your treatments cost?

Pricing varies depending on the treatment. A full price list is available on our price-list page or can be requested directly.

What payment methods do you accept?

We accept EFTPOS, credit/debit cards, and cash.

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Arrival & Clinic Policy

What happens if I am late to my appointment?

If you are late, your treatment time may be shortened to avoid impacting other clients. Arrivals more than 10–15 minutes late may need to be rescheduled.

What should I do before my appointment?

Please arrive with clean skin, free of makeup or heavy skincare products where possible, especially for facial and lash treatments.

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Hygiene & Safety

Are your treatments safe and hygienic?

Yes, we follow strict hygiene and sanitation protocols to ensure a safe and clean environment for all clients.

Do you use sterilised equipment?

Absolutely. All tools and equipment are properly sanitised or single-use where required.